Overview

The Case Management Dashboard is a site on which cases, queues and permissions can be monitored. This article gives a short overview of the dashboard.

On the home page you can view four lists that show the number of cases for a certain grouping. The lists are retrieved when opening the home page. To update the list with current data, you can click on the Refresh button of a specific list.

Page	Description
Cases Per Lifecycle	This gives a list of all cases for each lifecycle together with the average creation time of a case for that lifecycle
Cases Per Lifecycle State	Here the number of cases are listed for each different lifecycle state
Cases Per Status	The total number of cases are shown for each status (Initialized, Error, Completed,...)
Cases In Queue	This list shows the number of cases that are currently pending or processing in a specific queue

The lists are retrieved when opening the home page. To update the list with current data, you can click on the Refresh button of a specific list.

Every list has a link on the specific lifecycle, state, status or queue and when you click on this link you will be taken to the Lifecycle Details page where all cases are shown filtered on the clicked item.

Permissions

Case Management Action	Required Permission
Refresh Case	Case Management Admin / Case Management Dashboard Member
Validate Case	Case Management Admin / Case Management Dashboard Member
Remove Case	Administrator
Soft Remove Case	Case Management Admin / Case Management Dashboard Member
Unarchive Case	Case Members